Privacy policy

Last Updated: November 6, 2025

This Privacy Policy describes how Decor Divine (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.decordivine.com.au or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational or regulatory reasons. When we make changes we will post the revised policy on this page and update the "Last updated" date above.

2. What personal information we collect

We collect information that identifies, relates to, or could reasonably be associated with you, including:

  • Contact details: name, email, phone number, billing and shipping address.
  • Account information: username, password and account preferences.
  • Order & payment information: order details and payment confirmations (payments are processed by third-party gateways).
  • Support information: account communications and customer support messages.
  • Usage data: IP address, device and browser details, pages viewed and other analytics collected automatically using cookies and similar technologies.

3. How we collect information

We collect information:

  • Directly from you when you create an account, place an order, subscribe to marketing, or contact us.
  • Automatically when you interact with the Site (cookies and tracking technologies).
  • From third parties such as payment processors, analytics providers, fulfilment partners and other service providers.

4. How we use your personal information

We use your information to:

  • Process and fulfil orders, manage returns, and provide customer service.
  • Send transactional messages such as order confirmations and shipping updates.
  • Send marketing and promotional communications (you may opt out at any time).
  • Detect and prevent fraud and secure our Services.
  • Improve the Site and personalise your shopping experience.

5. Cookies and tracking technologies

We use cookies and similar technologies to operate and improve the Site, remember your preferences, run analytics and tailor advertising. Most browsers accept cookies by default — you can disable them in your browser settings, but some Site features may not function correctly. For details about cookies used by our platform provider, see Shopify's cookie information at shopify.com/legal/cookies.

6. How we disclose personal information

We may disclose personal information to:

  • Service providers who perform services for us (payment processors, hosting, analytics, shipping and fulfilment partners).
  • Business and marketing partners to help deliver promotions or advertising.
  • Law enforcement or government authorities where required by law.
  • Third parties with your consent or at your direction.

We do not sell your personal information.

7. Third-party links

Our Site may link to third-party websites. We are not responsible for the content or privacy practices of those websites — please review their privacy policies before sharing personal information.

8. Children

Our Services are not intended for children under the age of 18. We do not knowingly collect information from children; if we learn we have collected such information, we will promptly delete it.

9. Security and retention

We use reasonable administrative and technical measures to protect your information. However, no online system is completely secure. We retain personal information for as long as needed to provide Services, comply with legal obligations and resolve disputes.

10. Your rights

Subject to local law, you may have rights including access, correction, deletion, portability, restriction of processing and withdrawing consent. To exercise any rights, please contact us at the details below. We may need to verify your identity before responding to requests.

11. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

12. International transfers

We may transfer, store and process personal information overseas with third-party providers. Where required, we use appropriate safeguards to ensure an adequate level of protection for your personal information.

13. Contact us

For questions, requests or to exercise your rights contact:

Decor Divine
Parramatta, New South Wales, 2150, Australia
Phone: 0485 500 520
Email: support@decordivine.com.au
Website: www.decordivine.com.au

14. SMS Marketing (Privacy details)

When you opt into our SMS marketing program, we collect your phone number (and optionally your name) to send promotional messages, order updates and relevant offers. We may share your phone number with trusted third-party SMS providers solely to deliver messages and comply with legal obligations.

  • Opt-out: Reply "STOP" to any SMS or contact us at support@decordivine.com.au to opt out.
  • Children: SMS services are not for individuals under 18; we will remove any child data if discovered.
  • Security: We take reasonable steps to protect data but cannot guarantee absolute security.

Decor Divine

138/20 Victoria Road, Parramatta, New South Wales, 2150, Australia

Phone: 0485 500 520

Email: support@decordivine.com.au