At Decor Divine, we want you to be completely satisfied with your purchase.
We offer a 14-day return policy. You have 14 days from the date you receive your item to request a return.
To qualify for a return, your item must be in the same condition as when you received it—unworn or unused, with all tags attached, and in its original packaging. Please also include your receipt or proof of purchase.
To initiate a return, please reach out to us at support@decordivine.com.au. Our team will guide you through the return process. Once your return is approved, we will provide a return shipping label and detailed instructions on where and how to send your package. Items returned without prior approval will not be accepted.
For any questions about returning an item, you can always contact us at support@decordivine.com.au.
Damaged or Incorrect Items
Please check your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately so we can assess the situation and resolve it promptly.
Exceptions / Non-Returnable Items
Please note that sale items and gift cards cannot be returned.
Exchanges
If you wish to exchange an item, the easiest way is to return the original item first. Once the return is approved, you can place a new order for the replacement item.
Refunds
After we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to post the refund to your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@decordivine.com.au.
Contact Information
For any questions regarding returns, refunds, or exchanges, please reach out to us:
Decor Divine
138/20 Victoria Road, Parramatta, NSW, 2150, Australia
Phone: 0485 500 520
Website: www.decordivine.com.au
Email: support@decordivine.com.au